Shipping Policy

Everything you need to know about production, shipping, and delivery.
Order Processing

All orders are processed and sent to production within 1–2 business days after payment confirmation.

As our products are made to order, production may take approximately 2–5 business days depending on product type, order volume, and seasonal demand.
Estimated Delivery Time

After production is completed, orders are shipped through our courier partners.

Total estimated time from order placement to delivery is typically 6–13 business days.

Please note that delivery estimates are not guaranteed and may vary based on your location and courier performance.
Order Tracking

We will work quickly to ship your order as soon as possible.Once your order has been shipped, you will receive a confirmation email containing tracking information. Delivery times vary depending on your location.
Shipping Charges

Shipping charges are calculated during checkout and displayed before payment is completed.

Any applicable shipping fees will be clearly shown before you place your order.
Delays

While we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to:

  • High order volumes
  • Courier network delays
  • Weather conditions
  • Public holidays
  • Remote service areas

We appreciate your patience and understanding in such situations.
Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Orders returned due to incorrect or incomplete addresses may require additional shipping charges for reshipment.
Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, include:

  • Order number
  • Clear photographs of the product
  • Photographs of the packaging

Our team will review the issue and provide an appropriate solution.
Lost Packages

If your tracking information indicates that your package has been delivered but you have not received it, please contact the courier service first.

If the issue remains unresolved, contact our support team and we will assist you where possible.